Agentic CX is the service model in which AI agents resolve cases end to end (they understand the intent, query the company's systems, execute the action and close the case), AI copilots assist the human agent in real time, and AI-generated insights on 100% of interactions decide what to automate next. It differs from a chatbot, which answers frequently asked questions and hands off everything else.
Agentic CX for Latin America
We choose the right AI for your operation. And we answer for what it resolves.
We design, integrate and operate AI agents that resolve, copilots that assist your team, and insights to decide what to automate. Across voice and digital, in Spanish and Portuguese.
- 13
- years in CX
- 7
- markets
- EN·ES·PT
- regional operations
Input · Voice
“I can't access my account and I have a meeting in ten minutes.”
- Intent detectedRestore access
- System queriedIdentity provider + CRM + ticketing
- Action executedVerify identity → reset access → close the ticket
- OutcomeCase resolved without a human handoff
Human handoffNot required
Who resolves itVoice AI agent
ResolvedAI agents that resolveCopilots that assistInsights that decide
Regional capability
AI in production. Not in a demo.
+150clients served across the region
+20years of team experience in CX
Five9Iberoamerica Partner of the Year 2025
High Performance Partner of the Year 2024
High Performance Partner of the Year 2024
Platforms we integrate
01Our value proposition
The platform is no longer the differentiator.
Cloud telephony, routing, ticketing and call recording are a commodity today: any serious provider delivers them. The difference between an operation that lowers costs and raises satisfaction and one that simply changed vendors lies in the agentic layer that runs on top.
Agentic layerAI agents that resolve
They handle cases end to end in voice and digital channels: they identify the customer, operate on the CRM, ERP or core system and confirm the outcome. When a case needs a person, they hand it off with full context.
Business impact
Autonomous containment and resolution; lower cost per interaction; 24×7 service without adding headcount.
Copilots that assist the human agent
Live transcription, suggested replies, knowledge search, summaries and automatic case wrap-up. The agent serves the customer; the AI does the desk work.
Business impact
Lower average handle time, shorter learning curve, better first contact resolution.
Agentic insights to decide
AI quality assurance on 100% of interactions, intent analysis, contact drivers, churn risk and compliance.
Business impact
Quality measured on the total, not on a sample; a data-based automation roadmap; proactive retention.
02What we put into production
Four ways to make your operation resolve.
Explore each solution by the work you need to delegate, assist or analyze.
AI agents · Voice
Voice AI agent
Handles inbound and outbound calls in natural language: authentication (including voice biometrics), inquiries, transactions, scheduling, collections and campaigns. Integrated with the client's systems to execute, not just inform.
Problem it solves
queues and limited hours, cost per call in repetitive processes, touch-tone IVRs that cause abandonment.
AI agents · Digital
Omnichannel text AI agent
One agent across WhatsApp, web, email, social media and self-service portal, with access to the knowledge base and business systems to resolve complete cases. Applies to external customer service and internal help desks.
Problem it solves
disconnected channels, email cases nobody measures, inconsistent response times.
Copilot · Agent Assist
AI copilot for the human agent
Real-time assistance during the call or chat: transcription, suggested replies and articles, process guidance, intent and sentiment detection, summary and disposition at wrap-up.
Problem it solves
high average handle time, turnover and learning curve, inconsistency across agents.
Agentic Insights
Quality, voice of the customer and decisions with AI
Automated quality evaluation on 100% of interactions, speech analytics, contact drivers, churn intent, competitors mentioned and protocol compliance.
Problem it solves
QA on a tiny sample, blindness to what customers are saying, and automation decided by gut feeling.
Infrastructure is the floor, not the ceiling.We integrate telephony, routing, ticketing, knowledge and data so the agentic layer can execute.
03How it connects
One interaction.One context.One outcome.
The agentic layer connects channels, models, systems and people without losing context. Every resolved case improves the next decision.
- 01ContactVoice · WhatsApp · Email · Web
- 02UnderstandingIntent · context · priority
- 03ExecutionCRM · ERP · core · APIs
- 04ResolutionAutonomous AI or assisted human
- 05DecisionQA · drivers · risk · roadmap
PrincipleAn agent that cannot execute is a chatbot.
Real integration with your systems is not a technical extra. It is the core of the proposition.
04From lower risk to higher impact
We don't sell a leap of faith.
We build enough evidence to make the next decision.
“The client moves forward when the numbers justify it, not before.”
We support the full project lifecycle, not just the license sale: Movigoo designs, integrates, implements, operates and supports.
- 01
Diagnostic
We analyze the operation with real data (tickets, emails, recordings) and deliver a fact sheet with prioritized use cases, expected containment and their impact.
Output: fact sheet and automation roadmap.
- 02
Measured pilot
We put the first AI agents and copilots into production with an agreed baseline and before-and-after metrics.
Output: comparable evidence to decide.
- 03
Scale
We expand to more cases, channels and countries, gradually shifting the human/AI mix based on measured results.
Output: a gradual, governed human + AI operation.
05Technology with judgment
The platform is the means. The solution is Movigoo.
We select the technology based on the use case, the language, the integration and the client's starting point.
Agentic layer- Five9Voice, Agent Assist and insights
- AnthropicModels for agents, copilots and insights
- ElevenLabsGenerative voice
- ZendeskDigital agents, Copilot and QA
- SpitchSpeech analytics and voice of the customer
Independence with judgment. In every category we keep more than one option validated in production. We choose based on the client's use case, not our inventory. The client buys a Movigoo solution; the platform is the means.
7markets with their own legal entity
06One accountable party
We design.We integrate.We implement.We operate.
Movigoo is a B2B technology integrator that designs, implements and operates AI agents, copilots and insights (agentic CX) on top of the service operations of companies in Chile, Peru, Colombia, Mexico, Argentina, Brazil and the United States since 2013. We are not a software vendor: we integrate the industry's leading platforms and answer to the client for the outcome. We are part of Anthropic's Claude Partner Network.
- Chile
- Peru
- Colombia
- Mexico
- Argentina
- Brazil
- United States
Our purposeOur Massive Transformative Purpose is to democratize access to the best CX technology solutions for companies across the region. We operate with our own legal entity in Chile, Peru, Colombia, Mexico, Argentina, Brazil and the United States, and we work in Spanish, Portuguese and English.
Questions from those evaluating us
Straight answers
01What is agentic CX?
In short: AI stops just answering and starts resolving. AI agents close cases by operating on the company's systems, copilots support the human team, and analysis of every interaction shows what to automate next.
02What exactly does Movigoo do?
It designs, implements and operates the agentic layer on top of its clients' service operations: voice AI agent, omnichannel text AI agent, copilot for the human agent and AI insights. It is not a software vendor; it integrates the Five9, Zendesk, ElevenLabs and Spitch platforms, with production experience in each, is part of Anthropic's Claude Partner Network, and takes sole accountability to the client.
03Which countries does Movigoo operate in?
With its own legal entity in Chile, Peru, Colombia, Mexico, Argentina, Brazil and the United States: Santiago, Lima, Medellín, Mexico City, Buenos Aires, São Paulo and Weston (Florida). It has worked in Spanish, Portuguese and English since 2013.
04Which platforms does Movigoo work with?
Five9 for cloud contact center, voice AI agents and Agent Assist (Movigoo was named Iberoamerica Partner of the Year at the Five9 2025 Global Partner Awards, presented in January 2026); Anthropic, with Claude models, for agents, copilots and insights; ElevenLabs for voice agents; Zendesk for digital agents, Copilot and QA; Spitch for speech analytics in Spanish and Portuguese.
05How does a project with Movigoo start?
With a 30-minute meeting, followed by an agentic diagnostic on the client's real data (tickets, emails, recordings) that delivers prioritized use cases, expected containment and their impact. Then a measured pilot against a baseline and, if the numbers justify it, gradual scaling of the human + AI model.
06How are an AI agent's actions controlled?
Before going live, the agent's guardrails are defined: what it can query, which actions it can execute and with which validations, which data it must not expose, and in which situations it hands the case to a person. Handoffs carry full context, the pilot is measured against a baseline, and the human team remains the permanent backstop.
07Does Movigoo work with integrators and consultancies?
Yes. Movigoo can be the agentic layer an integrator or consultancy adds to its offering, with design, integration, implementation and support, either directly or through a partner.
07Next step
30 minutes.Your operation.Real data.
We propose a 30-minute meeting to understand your current operation, your priorities and your decision horizon. With that, we define whether an agentic diagnostic on your real data makes sense: that is where agentic CX stops being a promise and becomes a number.
No generic demo. We start with your operation.
Connected, infinite and human.
www.movigoo.com · hola@movigoo.comInitial diagnostic
Let's review your operationRaquel LopesSales — Brazilraquel@movigoo.com
Jenny JaramilloRegional Sales Manager, LATAMjenny@movigoo.com
MovigooGeneral contacthola@movigoo.com